According to the ITIL training library the Service Portfolio is the complete list of services managed by a Service Provider. This is used to manage all ITIL services. As discussed in ITIL Foundation training, a service can have three stages in its lifecycle.
The service can be located in the ITIL Service Design stage or ITIL Service Strategy phase, which corresponds with the Service Pipeline category in the Service Portfolio. It can be available for deployment in the ITIL Service Transition or in the ITIL Service Operation stages. Finally, the service can be placed in the Retired Services category if it is no longer in use.
Service Portfolio: Service Catalogue Category
The live services, or services that are available for deployment, make up the first part of the service portfolio. These services are the most important for the IT service provider and are available to customers. They also generate revenue and value for the service provider. These services can come in many forms:
These are services that belong to an organization and are used by its customers. These services are listed under the Service Catalogue of the Service portfolio. To determine if they are still providing value to the customer, the Service Catalogue should be closely monitored. It is also important to determine if they are still in line with the business strategy. If these criteria are not met, Continual Services Improvement steps must taken to identify the weaknesses and take corrective action. These services can be transferred to the Retired Services category if the business directive has changed.
Service Portfolio: Service Pipeline Category
The second category of services portfolio includes those services that are being developed based on business requirements and as part of a strategy. These services are crucial for the development and growth of the IT service provider to be a key competitor in this market. These services could be disruptive in the market. These services can be offered at different levels:
These services are within the organizational scope. They will be developed and implemented in the near future. These services are included in the Service Pipeline. These services can be found in the Service Strategy, where services are strategically defined to create value for the customer. They are either in the Service Strategy stage, where services are strategically defined to create value for customers. Or they are at the Service Design stage, where services are being designed in accordance with the Service Strategy stage. Service owners and service managers need to know the status of all services in the Service Pipeline. This information is important for managing these critical services throughout the ITIL lifecycle.
Portfolio of Services: Category Retired Services
The last category of services is the Retired Service. These services were used in the past, but are no longer in use. These services might be obsolete, no longer relevant to customers or not aligned with business strategic objectives. It is important to keep a list of retired services for future reference. Even though these services are no longer being used, it is possible to draw on the lessons from each stage of the ITIL service cycle, particularly the Continuous Service Improvement stage, to improve the services in the Service Catalogue and the Service Pipeline services.
The Service Portfolio is comprised of these three services categories, Service Pipeline and Service Catalogue. The service portfolio is a collection of all the organization’s future, current, and past services. The Service Portfolio is kept, maintained, and accessed.