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IT service management is taught online. The IT service provider has to contact the business, business units and suppliers throughout the ITIL service lifecycle. There are two major entities in the IT service provider structure that interact with customers, business units, suppliers, and customers during each stage of the ITIL lifecycle. They are responsible for…
The service level management process forms an important part the Service Design Stage of ITIL Service Lifecycle. The service management process includes key activities that fall within the scope of ITIL Service Level Management Process. This allows the service level process’s goals and objectives to be achieved and service levels targets to reach. ITIL online…
Tonight was my HR Project Management class. We discussed managing project team diversity as one of the main topics. To start, we watched “A Class Divided”, a PBS documentary. I highly recommend it if you haven’t seen it. It was particularly interesting when it was discussed within the context of project team discussions. The video…
Eric Verzuh, in his book The Portable MBA in Project Management, states that “The discipline of project managing can lead us astray. It can make it appear that anyone who learns the discipline will be able to lead successful projects. It is impossible to manage projects with just organized documentation. Although the methods and mechanics…
Ownership Perspective Expectation Management Alignment Engagement You can read Rick’s book to find out more. The kindle edition is well worth the time. I downloaded the free app for my iPhone. Leave a comment below if you have any questions. I can also ask Rick directly questions. I have spoken with Rick many times before…
Project Deliverables Deliverables are usually made to external stakeholders Planning Deliverables Management plans, scheduling, budgeting, project artifacts and other related topics. Activity Deliverables Status reports, reviews, and meetings, etc. This is something I have never done before. In smaller projects, the only deliverables that are identified are the “Project Deliverables” listed in the first bullet.…
Hello everyone! Sorry it’s been so long since I last posted. I’ve been going through a job switch, and the past month has been busy with getting things in order at my old company and (trying to) getting up to speed at my new company. I listened to episode 75 of my favorite podcast, The…
Some team building games can be very beneficial. While it might seem easy to plan team-building activities, you may find that they are not all beneficial. You need to be able to plan a fun and effective team building session. These are some of my favorite team building games that you can use to get…
Hello everyone! Welcome to the latest edition of ActiveCollab’s monthly recaps. Last month we introduced the new Project header and the “Add” button. We also showed the option to schedule notifications via the mobile app. We’ll be discussing more exciting features we’ve added on the Project page and mobile app. Batch editing and filtering You…
Oh no! Your Lead Dev just won an all expenses paid trip to the Bahamas. In today’s world, everyone talks about independence. Even my dog walks on his own leash. We love to see those dependencies in our professional lives. We love to see the big picture, to see it all from a distance. We…
