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Service Reports in IT Service level: When, Why, and How?

ITIL Service level management involves many tasks and activities. These tasks and activities are covered in ITIL foundation training. One of these tasks involves the compilation of service reports. The service report serves two purposes: it gives both the business and IT service provider enough information to enable them to make informed decisions about the…

Service Portfolio Management: Is Your Service Portfolio Optimized?

The service portfolio of an IT company consists of three parts. These services include services in the development pipeline, operational services, and retired services. Through service portfolio management, service managers manage and control these services. It is part of the ITIL Lifecycle’s Service Strategy phase. This stage is where service managers decide which services should…

Project Team Diversity

Tonight was my HR Project Management class. We discussed managing project team diversity as one of the main topics. To start, we watched “A Class Divided”, a PBS documentary. I highly recommend it if you haven’t seen it. It was particularly interesting when it was discussed within the context of project team discussions. The video…

Project Success: Considering Leadership

Eric Verzuh, in his book The Portable MBA in Project Management, states that “The discipline of project managing can lead us astray. It can make it appear that anyone who learns the discipline will be able to lead successful projects. It is impossible to manage projects with just organized documentation. Although the methods and mechanics…

Project Objectives and Deliverables (Or “how do WBS”) Lately, I have been thinking about how to best plan a project, particularly in terms of objectives or deliverables. Based on my experiences at various companies and independent research, these are my current thoughts. Hierarchy I believe that this hierarchy is effective in most cases: Objectives >> External Deliverables> Activities. I have also seen people classify deliverables according to type.

Project Deliverables Deliverables are usually made to external stakeholders Planning Deliverables Management plans, scheduling, budgeting, project artifacts and other related topics. Activity Deliverables Status reports, reviews, and meetings, etc. This is something I have never done before. In smaller projects, the only deliverables that are identified are the “Project Deliverables” listed in the first bullet.…

Monitoring of Projects

Hello everyone! Sorry it’s been so long since I last posted. I’ve been going through a job switch, and the past month has been busy with getting things in order at my old company and (trying to) getting up to speed at my new company. I listened to episode 75 of my favorite podcast, The…